For new orders, DataNumen will offer one month free support and maintenance after you purchase our products. Thereafter, you need to either subscribe ourAnnual Support and Maintenance Planor pay for each support and maintenance incidence.
For upgrade orders, DataNumen will not offer any free support and maintenance, unless you have subscribe ourAnnual Support and Maintenance Plan*.
Pleasecontact usto know more detailed information and how to complete the payment for the support and maintenance.
* German customers can cancel the subscription viathis URL.